Target Audience

Who should take this course?

This 5 Module Introductory training programme has been written and designed for individuals new to the Security Sector or current security professionals who wish to re-calibrate and update their existing core safety and security skills.

AIMS

Why take this course?

To provide learners with an understanding of the key basic activities, responsibilities, and skills required to perform the role as a Security Officer with confidence and professionalism.

Objectives

Upon completion of these courses you will:

You will have an understanding of; General safety and security functions, Customer service, Conflict resolution and violence at work as it relates to this role, the Importance of diversity, equality and inclusivity within the workplace, The key Security service operations and the Relevant law & legislation regarding detention, arrest and use of force.

Duration

What's my time investment?

Approximately 3 hours, 20 mins

Course curriculum

  • 1

    Introduction

  • 2

    Module 1 - Operational overview

    • What you do and what you wear

    • Quick test 1 - Introducing the modern Security Offcier

    • Test your awareness

    • Introduction to patrolling

    • Quick Test 2- Patrolling

    • Writing and your pocket notebook (PNB)

    • Taking a statement

    • Quick Test 3 - Formal Writing

    • Introduction to your radio

    • Speaking on the radio

    • Radio etiquette

    • Radio check

    • Quick test 4 - Using your radio

    • First aid introduction

    • Quick test 5 - First Aid

    • Data protection and your role

    • Quick test 6 - Data protection

    • The operational overview final test
  • 3

    Module 2 - Conflict Management

    • Introduction to managing conflict

    • What is good customer service?

    • The value of effective communication

    • Quick test 1 - Customer service basics

    • Non-verbal communication

    • Quick test 2 - Non-verbal communication

    • Recognising patterns of behaviour

    • Quick test 3 - Patterns of behaviour

    • Workplace violence, safeguarding and responsibility intro

    • Quick test 4 - Workplace violence

    • Conflict Management final test

  • 4

    Module 3 - Diversity and Equality

    • Unconscious bias - introduction

    • Watch some examples...

    • Unconscious bias and me

    • Quick test 1 - Unconscious bias

    • What is descrimination?

    • Understanding descrimination in your role

    • Quick test 2 - Discrimination

    • Inclusion - the power to reach your potential

    • Your role in creating an inclusive environment

    • The equality and diversity introduction final test

  • 5

    Module 4 - Safety and Security Operations

    • Crime scene preservation and you

    • Quick test 1 - crime scene basics

    • Bomb threats - what to say and do

    • Quick test 2 - Bomb threats

    • Alcohol, drugs and how you handle people under their influence

    • Quick test 3 - Alcohol and drugs

    • The security operations final test

  • 6

    Module 5 - Law and Legislation

    • Law, legislation and you - introduction

    • Civil and criminal law introduction

    • Quick test 1 - Law basics

    • Arrest - serious crime

    • Arrest - breach of the peace

    • After arrest - what's next?

    • The use of force

    • Quick test 2 - Arrest and the use of force

    • The law and legislation final test

    • End of Course Questionnaire

    • References for this course

Instructor(s)

Senior instructor

Claire Humble

Leading on Safety & Security is a former Senior Police Officer and HE Assistant Director; Safety & Security, with a stand out reputation for delivering Sector Leading Transformational Change, Leadership and Security Strategy at all levels of an Institution. Her in-depth expertise in Security Operations, Systems & Risk Management is underpinned by a Masters level Degree in International Security and Membership of the Security Institute. Her experience includes: Safety & Security Strategy, Systems & Logistics Leadership & Management Security Operational Procedures Crime Prevention Security Risk & Threat Assessment Emergency Planning Investigation Transformational Culture Change